The shelves
A map of the rooms.
List your sections like a table of contents. Tell people what each room holds and where the good chairs are.
New releases & fiction
front roomThe tables by the window. New hardbacks, paperbacks, and whatever we couldn't resist ordering twice.
Poetry & essays
the alcoveSmall, dense, and the best-lit corner in the shop. Reading in place encouraged.
History & biography
back room, leftFloor to ceiling. The ladder is real and yes, you may use it.
Children's room
up the three stepsPicture books at small-person height. Story time Saturdays at ten.
Used & rare
the cellarBought by the box, priced by hand. First editions in the locked case — ask for the key.
Special orders
If we don't have it, we'll find it.
Explain your ordering promise: most titles in three days, out-of-print searches handled personally, and a postcard (a real one) when it arrives.
Join the reading club.
One book a month, chosen by the staff, argued about over tea on the last Thursday. Tell people how to sign up and what the first meeting is like.